Shipping Policy

Shipping Policy

At Tile Touch, we are committed to ensuring a seamless and efficient delivery experience for our valued customers. Please review our Shipping Policy for detailed information on order processing, delivery times, collection options, and associated costs.

Order Processing Time

  • Orders are typically packed and dispatched within 24-48 business hours from confirmation, subject to stock availability.
  • For orders containing multiple tile types, please allow an additional 48 business hours for consolidation from our various warehouse locations.

Estimated Arrival Times

The delivery times below are estimates based on your location in Australia. Please refer to FAQ's page for detailed information regarding lead times based on your location.

Order Collection

  • All orders can be collected from Sydney by selecting the 'Pick up' option during checkout.
  • Our Sales team will contact you within 24 business hours to confirm your pick-up location and order details.

Expedited Delivery

  • If you need your order sooner, please contact our Sales team via email ( before placing your order. We can discuss alternative delivery options based on your location.

Delivery Costs

  • We offer a flat-rate delivery service starting from $65, depending on your location and the size of your order.
  • The shipping cost will be provided upon checkout. Please refer to the detailed breakdown below:

Delivery Costs by Location:


- Sydney Metro (Small orders): $65

- Sydney Metro (Other orders): $99

- Non-Metro: $125

- Regional: $180

- Remote: $240


- Metro (Small orders): $110

- Metro (Other orders): $135

- Non-Metro: $175

- Regional: $210

- Remote: $260


- Perth Metro: $195

- Regional: $275

- Remote: $360


- All areas (not remote): $275

- Remote: $360


- All areas (not remote): $299

- Remote: $390


- Metro (Small orders): $145

- Metro (Other orders): $155

- Regional: $299

- Remote: $360

For any further inquiries or assistance, please contact our Tile Touch Sales Team -

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