Returns and Refunds
Returns and Refunds Policy
At Tile Touch, we strive to provide you with high-quality products and exceptional customer service. If you find yourself in a situation where you need to return your order, please review our Returns and Refunds policy below.
Can I Return My Order?
Yes, we do accept returns for exchange orders within 14 days from the receipt of your order. To initiate a return, please follow these guidelines:
- Contact Tile Touch Sales Team: Reach out to our dedicated sales team to discuss your return enquiry. They will guide you through the process and provide you with the necessary information.
- Return Shipping: Customers are responsible for organizing and paying for the return shipping of the order. Ensure that all boxes and tiles are in good condition to facilitate a smooth return process.
- Restocking Fee: A 25% restocking fee will apply to all returned orders. This fee helps cover the costs associated with processing and handling returns.
- Exchange Only: We only accept returns for exchange orders, providing you with the opportunity to choose an alternative product that better suits your needs.
- Sample Service: We strongly encourage all customers to take advantage of our sample service before placing an order. This allows you to assess the product firsthand and ensure it meets your expectations.
Can I Return Part of My Order?
Unfortunately, partial returns are not available. All exchange returns must include the total quantity originally ordered. We recommend consulting with your tradesperson to determine the appropriate order quantity and consider any potential wastage requirements.
Seeking Guidance
If you have any questions or concerns regarding our Returns and Refunds policy, please don't hesitate to contact our Tile Touch Sales Team. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Tile Touch! Please email us for any further enquiries at sales@tiletouch.com.au